Frequently asked questions

About Us

  • What Is Winup360?

    Winup360 is an online store with a twist. For every purchase made, Winup360 gives its customers a complimentary Prize Draw ticket where they can win a luxury prize.

  • I'm new to Winup360, how does it work?

    Our website/App features a full tutorial. You can access this tutorial at any time by clicking the burger menu .

  • How can I access Winup360.com?

    Winup360 is available on desktop, smart phone, tablet and via our interactive kiosks.

  • Is Winup360 available on Android and IOS?

    Yes. Winup360 is available on both App Store and Google Play Store. How to find us? Winup360 HQ is situated in Bangladesh. Outlet stores will be coming soon to the region, in the meantime, if you have any inquiries please go to our 'Contact Us' page.

  • What countries does Winup360 operate in?

    Winup360 is accessible globally. For full details on product/ prize collection for international users, please see our 'Draw Terms & Conditions.

  • Account Why should I register an account with Winup360?

    To complete a purchase with Winup360 you must have a registered account. This is for your security and protection.

  • How do I set up my Winup360 account?

    To create an account simply click 'Login/Register' in the top right hand corner of your screen and enter your details in the fields highlighted.

  • How do I edit my Winup360 account?

    To edit your account, click on your name/photo icon located in the main menu. Tap profile section to edit and click Save changes to complete. .

  • How do I 'Logout' of my Winup360 account?

    To 'Logout' simply click on your name/photo in the top right hand corner and select 'Logout' from the drop-down menu.

  • Will I receive 'push notifications' if I 'Logout'?

    You will receive only general notifications when logged out, to receive account related information you must 'Login' I can't remember my Winup360 account password! At 'Login' select 'Forgot Password' and follow the on-screen instructions for password reset. I want to change my password! To change your password, click on your name/photo in the top right hand corner and select 'My Account. From here select the 'Account' tab to change your password.

  • What Credit Cards does Winup360 accept?

    Winup360 accepts all major credit/debits cards including (but not limited to): Visa, MasterCard and Amex.

  • How do I close my Winup360 account?

    To close your account you must notify us in writing (from your registered email account) at: support@Winup360.com. Hereafter, a dedicated member of our support team will assist you within 48 hrs.

  • Why am I receiving 'push notifications/emails from Winup360?

    Winup360 is not in the business of spamming or bombarding its users with irrelevant 'push notifications/emails. Any notices sent by Winup360 have been deemed relevant to your user experience.

Campaigns

  • How frequently do new Winup360 campaigns emerge?

    New campaigns are created instantly at the close of an existing campaign. There is no set time limit per campaign, however, you can expect new campaigns to emerge frequently.

  • Will the product/prize categories expand?

    New products and prizes are on their way, stay tuned for some exciting campaigns.

  • Making a Purchase are there any hidden charges I should be aware of?

    There are no hidden charges on any Winup360 purchase. You should however CHECK with your bank to see if they apply any transaction/processing fees.

  • Will I be charged VAT?

    Yes! As of January 1st, 2024 all purchases will incur 15% VAT.

  • What currencies can I use to purchase an Lottery product?

    Winup360 currently only accepts BDT and US Dollars. You can make a purchase from Winup360 via any bank account with any currency - however, Winup360 will not accept responsibility for final billings which have been affected by exchange rates or fees (hidden or otherwise) as imposed by your branch.

  • Can I cancel/refund an Lottery purchase order?

    As per the 'User Agreement' all sales purchases are final and no refunds are given under any circumstances.

  • Can I pay in installments?

    Payment via instalments is a feature we will be adding very soon, please stay tuned for updates.

Winup360 Products

  • Where can I collect my Winup360 products?

    All Winup360 products can be collected directly from Winup360 HQ, please read the 'User Agreement' prior to making/ collecting a purchase.

  • Can I send someone else to collect my Winup360 products?

    Only the registered account holder, or (and at our discretion), any individual with 'Power of Attorney' (POA) can collect the registered account holders' Winup360 purchase. National ID or passport are the only acceptable forms of identification (please ensure your identification is up to date).

Winup360 Prizes

  • Where can I collect my Winup360 prize?

    Details on where to collect your prize will be sent to you (aka the winner) via email. For full details please refer to the Draw Terms & Conditions

  • Can I send someone else to collect my Prize?

    Only the registered account holder, or (and at our discretion), any individual with 'Power of Attorney' (POA) can collect the registered account holders' Winup360 Prize. Emirates ID or passport are the only acceptable forms of identification (please ensure your identification is up to date).

  • What if I don’t want people to know I’ve won the Lottery prize draw?

    As per the 'Draw Terms & Conditions, Winup360 has the right to use your image, name and any statements made across their marketing channels (physical/ digital).

  • Can I view past winners of the Lottery campaign draws?

    You will be able to view past winners of Winup360 campaigns via our social media channels, as well as our up and coming news segment

  • How will I be notified about the status of the campaign: Coming Soon/Launched/Ending/ Closed.?

    Winup360 will send 'Push Notifications/emails to notify all ticket holders as to the status of each campaign.

Security

  • Are my personal details secure with Lottery?

    Winup360 does not store nor save any sensitive Credit Card information on its servers. Credit Card details that are registered with us are stored securely through the ‘Checkout’ secure online payment gateway.

  • Will I be spammed by Lottery?

    Nope!

Inquiries

  • Need to ask us something?

    If you have any inquiries related to any aspect of your Lottery experience, please open the Main Menu and select ‘Help Centre’ from the list. From here you can select to phone/email us with any questions you may have.